75% of customer who have Month-to-Month Contract have opted to move out as compared to 13% of customers who have signed One Year Contract and 3% of customers who have signed Two Year Contract.

Majority of the customers who moved out were having Electronic Check as Payment Method and others who opted for Credit-Card automatic transfer / Bank Automatic Transfer and Mailed Check as Payment Method were less likely to switch.

Fiber optic service which was choosen by a lot of customers and it's evident that there's high churn rate among these customers. This could expose an issue in the Fiber optic service which dissatisfied most of it's customers, further looking into the issue might find a better and apt solution. Customers who opted for DSL service are larger in number and is found to have less churn rate compared to Fibre optic service

Customers without dependents are more likely to churn

On the above visual, a conclusion can be obtained such that customers without dependents and customers who have partners are more likely to churn while senior citizens being the most of churn.

Absence of online security,makes most customers churn.

Paperless Billing seems like one the reasons because of which customers are most likely to churn.

The absence of online security, Paperless Billing system and services with no TechSupport were the similiar trend are of the customers who are most likely churn.

Eventhough there's a small fraction of customers but it's better to point out as they are more likely to churn because don't have a phone service.

Conclusions as a Data Analyst : ● 75% of customer who have Month-to-Month Contract have opted to move out as compared to 13% of customers who have signed One Year Contract and 3% of customers who have signed Two Year Contract. ● Majority of the customers who moved out were having Electronic Check as Payment Method and others who opted for Credit-Card automatic transfer / Bank Automatic Transfer and Mailed Check as Payment Method were less likely to switch. ● Fiber optic service which was choosen by a lot of customers and it's evident that there's high churn rate among these customers. This could expose an issue in the Fiber optic service which dissatisfied most of it's customers, further looking into the issue might find a better and apt solution. ● Customers who opted for DSL service are larger in number and is found to have less churn rate compared to Fibre optic service ● Customers without dependents and customers who have partners are more likely to churn while senior citizens being the most of churn. ● The absence of online security, Paperless Billing system and services with no TechSupport were the similiar trend are of the customers who are most likely churn. ● There's a small fraction of customers who are more likely to churn and it's been found that they don't have a phone service. A Data Analyst's work done here. Now,comes Data Scientist who makes a model to predict the churn in the future data.